Customer Relations Staff - Life At Viction (Jakarta)

Join Life At Viction as a Customer Relations Staff in Jakarta and become a key player in delivering exceptional customer experiences. This role is perfect for dynamic professionals who thrive in fast-paced environments and are passionate about building lasting customer relationships. In this role, you'll be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring their satisfaction. With a growing customer base and a strong focus on customer-centricity, this is your chance to make a tangible impact on our company's success.

At Life At Viction, we're committed to fostering a culture of continuous learning and development. We provide ample opportunities for professional growth, including training programs and certifications in customer relations. Our team is collaborative and supportive, creating an environment where you can thrive and excel.

Daily, you'll use our suite of CRM tools, including Salesforce and Zendesk, to manage customer interactions efficiently. You'll also leverage our internal knowledge base and customer feedback systems to continuously improve our services. This role is ideal for someone looking to build a rewarding career in customer relations, with a focus on delivering outstanding service and driving customer loyalty.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to customer inquiries and complaints through various channels, including phone, email, and chat.
• Resolve customer issues promptly and professionally, ensuring their satisfaction and loyalty.
• Use CRM tools like Salesforce and Zendesk to track and manage customer interactions.
• Provide exceptional customer service by leveraging our internal knowledge base and feedback systems.
• Collaborate with other departments to ensure seamless customer experiences.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Participate in training programs and certifications to enhance your customer relations skills.
• Contribute to the development of customer-centric policies and procedures.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or a related field.
• Minimum of 2 years of experience in customer relations or a similar role.
• Proven track record of delivering exceptional customer service.
• Strong communication and interpersonal skills.
• Familiarity with CRM tools like Salesforce and Zendesk.
• Ability to work in a fast-paced, dynamic environment.
• Excellent problem-solving and conflict resolution skills.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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