After-Sales Specialist - Customer Support & Revenue Growth

Join Equiprime as an After-Sales Specialist in the vibrant heart of Bali, where your expertise in customer support and revenue generation will drive business growth. In this dynamic role, you will be the bridge between our clients and our products, ensuring exceptional customer satisfaction and maximizing revenue opportunities. As part of our dedicated team in Canggu, you'll have the chance to work in a stunning environment while making a significant impact on our clients' experiences.

Equiprime is a leading company in the healthcare industry, specializing in innovative medical equipment and supplies. Our mission is to provide top-notch products and services to healthcare providers, ensuring they have the tools they need to deliver the best care possible. With a strong focus on customer support and revenue growth, we are committed to building long-term relationships with our clients.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer support to our clients, addressing their queries and concerns promptly and professionally.
• Identify and pursue revenue growth opportunities through upselling, cross-selling, and strategic partnerships.
• Manage and maintain client relationships, ensuring high levels of satisfaction and loyalty.
• Utilize CRM software to track client interactions and sales performance.
• Collaborate with the sales and marketing teams to develop and implement customer retention strategies.
• Conduct regular follow-ups and client visits to ensure ongoing satisfaction and identify potential needs.
• Stay updated with industry trends and best practices in customer support and revenue generation.
• Participate in team meetings and contribute to the development of company-wide strategies.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in customer support, sales, or a related role in the healthcare industry.
• Proven track record of revenue growth and customer satisfaction in previous roles.
• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Proficiency in using CRM software such as Salesforce or HubSpot.
• Fluency in English and Bahasa Indonesia.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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